TERMS & CONDITIONS

Last updated: September 2026

These Terms & Conditions apply to quotations, orders, supply and installation services provided by Nordik Huis B.V., a company registered in the Netherlands.

Nordik Huis B.V.
KVK: 42124465
John M. Keynesplein 10
1066 EP Amsterdam
The Netherlands
Email: info@nordikhuis.com
Tel: +31 10 892 01 99
Tel: +31 10 892 01 79

Our website currently identifies Nordik Huis B.V. under these company details. Nordik Huis B.V.

1. Definitions

In these Terms & Conditions:

“Nordik Huis”, “we”, “us” or “our” means Nordik Huis B.V.

“Customer”, “you” or “your” means the person or company requesting a quotation or entering into an agreement with Nordik Huis.

“Products” means windows, doors, sliding doors, glazing, shading products and other products supplied by Nordik Huis.

“Services” means installation, removal, construction-related work and other services agreed with the Customer.

“Quotation” means our written proposal specifying the Products and/or Services offered to the Customer.

2. Quotations

2.1. All quotations are based on the information available to us at the time of preparation.

2.2. A quotation may include product specifications, dimensions, colours, glazing, installation, transport and other agreed services.

2.3. Unless expressly stated otherwise, a quotation does not constitute acceptance of an order.

2.4. A quotation becomes binding only after the Customer has accepted it and Nordik Huis has confirmed the order.

2.5. Unless otherwise stated in the quotation, quotations are valid for the period specified in the quotation.

2.6. Any changes requested by the Customer after acceptance of the quotation may result in additional costs and/or changes to the delivery or installation schedule.

3. Measurements and Specifications

3.1. Product dimensions must be confirmed before production.

3.2. Where measurements are provided by the Customer, the Customer is responsible for ensuring that the information provided is sufficiently accurate for quotation purposes.

3.3. Where Nordik Huis carries out a professional measurement, the final dimensions will be determined during the measurement visit.

3.4. Production will normally begin only after the final specifications and dimensions have been approved.

3.5. Once a product has entered production, changes or cancellation may result in additional costs, particularly where the product is custom-made.

4. Custom-Made Products

4.1. Many of our Products are manufactured specifically according to the Customer's dimensions, specifications, colour, configuration and other requirements.

4.2. Custom-made Products cannot normally be resold to another Customer.

4.3. Where permitted by applicable law, the statutory right of withdrawal may not apply to Products made according to the Customer's specifications or clearly personalised requirements. Dutch consumer rules specifically recognise an exception for products made according to consumer specifications. 

4.4. Nothing in these Terms & Conditions limits any mandatory rights the Customer has under applicable consumer law.

5. Prices and Additional Costs

5.1. Prices are stated in the quotation.

5.2. Unless expressly stated otherwise, prices for consumers include applicable VAT.

5.3. Additional work that was not included in the original quotation may be charged separately.

5.4. Examples of additional work may include:

• structural modifications;
• additional construction work;
• unexpected site conditions;
• additional materials;
• additional installation time;
• special lifting equipment or crane services;
• disposal of additional construction waste;
• work requested by the Customer after approval of the quotation.

5.5. Where reasonably possible, we will inform the Customer of additional costs before carrying out additional work.

6. Payment

6.1. Payment terms are stated in the quotation or invoice.

6.2. The Customer is responsible for making payments by the agreed due dates.

6.3. Production may be started only after the required deposit or advance payment has been received, where applicable.

6.4. Where payment is overdue, Nordik Huis may suspend production, delivery or installation until payment has been received, subject to applicable law.

6.5. Any applicable statutory rights of consumers remain unaffected.

7. Delivery

7.1. We will provide an estimated delivery period or delivery date where possible.

7.2. Delivery dates may be affected by production schedules, transport, supplier availability, weather, site conditions or other circumstances beyond our reasonable control.

7.3. If a delay occurs, we will inform the Customer as soon as reasonably possible.

7.4. Unless otherwise agreed, the Customer must ensure that the property and access to the property are reasonably accessible for delivery and installation.

Dutch rules require businesses selling online to provide clear information about delivery, timing and related costs before the customer buys. business.gov.nl

8. Installation

8.1. Installation is carried out according to the agreed scope of work.

8.2. The Customer must ensure that the installation area is reasonably accessible and ready for the agreed work.

8.3. Furniture, personal belongings and other items that may obstruct installation should be removed by the Customer unless otherwise agreed.

8.4. Installation may require additional work if unexpected conditions are discovered after removal of existing windows, doors or other structures.

8.5. Additional work that is not included in the quotation may be quoted separately.

9. Existing Structures

9.1. When replacing existing windows or doors, removal may reveal hidden defects or construction conditions that could not reasonably be identified beforehand.

9.2. Examples include damaged masonry, structural defects, moisture damage, insufficient supporting structures or previous incorrect installation.

9.3. Nordik Huis is not responsible for defects in the existing building structure that were not caused by our work.

9.4. If additional work is required as a result of such conditions, we will discuss the available options and associated costs with the Customer where reasonably possible.

10. Product Appearance and Natural Variations

10.1. Product colours shown on screens, photographs, brochures or samples may differ slightly from the final product.

10.2. Natural materials such as wood may contain variations in colour, grain and texture. Such variations are inherent characteristics of natural materials and are not necessarily defects.

10.3. Minor variations between samples, displays and final products do not automatically constitute a defect.

11. Customer Approval

11.1. The Customer is responsible for reviewing the final quotation and specification before approving the order.

11.2. This includes, where applicable:

• dimensions;
• quantities;
• opening directions;
• colours;
• glazing;
• hardware;
• handles;
• decorative elements;
• product configurations;
• installation requirements.

11.3. Once approved and released for production, changes may no longer be possible or may involve additional costs.

12. Warranty and Statutory Rights

12.1. Nordik Huis provides any commercial warranty expressly stated in the quotation, contract or applicable warranty documentation.

12.2. Commercial warranty conditions may differ depending on the Product, manufacturer and installation service.

12.3. Commercial warranty does not replace or limit the Customer's statutory consumer rights.

12.4. Under Dutch law, consumers have statutory rights relating to products that do not conform to what they could reasonably expect. There is no single fixed statutory warranty period applicable to all products; the relevant period depends on the circumstances and reasonable expected lifetime of the product. 

12.5. The Customer should report any suspected defect to Nordik Huis as soon as reasonably possible.

12.6. Damage resulting from misuse, improper maintenance, unauthorised modifications, accidental damage or normal wear and tear may fall outside commercial warranty coverage, subject always to applicable statutory rights.

13. Complaints

13.1. If you have a complaint regarding a Product or Service, please contact us at:

Email: info@nordikhuis.com

13.2. Please provide your order or contract number and, where possible, photographs and a description of the issue.

13.3. We will review the complaint and, where appropriate, arrange an inspection or propose a suitable solution.

13.4. Where a statutory consumer right applies, nothing in this section limits that right.

14. Cancellation and Withdrawal

14.1. Where Dutch consumer law provides a statutory right of withdrawal, the Customer may exercise that right within the applicable statutory period.

14.2. Certain Products and Services may be excluded from the statutory withdrawal right, including certain custom-made products manufactured according to the Customer's specifications.

14.3. Before entering into a distance contract, we will provide the Customer with the information required by applicable law regarding withdrawal rights and any applicable exceptions.

14.4. Where a withdrawal right applies, the Customer may use the legally prescribed withdrawal procedure.

Important: because Dutch rules on online cancellation were updated in 2026, the final implementation of the website should also account for the required online withdrawal/cancellation functionality where applicable.

15. Force Majeure

15.1. Nordik Huis shall not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control.

15.2. Such circumstances may include, for example:

• natural disasters;
• extreme weather;
• fire;
• war or armed conflict;
• government restrictions;
• transport disruptions;
• strikes;
• shortages of materials;
• production interruptions;
• supplier delays;
• other circumstances beyond our reasonable control.

15.3. If such circumstances affect an order, we will inform the Customer and take reasonable steps to minimise the impact.

16. Liability

16.1. Nordik Huis will perform its obligations with reasonable care and professional skill.

16.2. Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16.3. Nordik Huis is not responsible for damage caused by circumstances outside our reasonable control or by defects in existing structures that were not caused by our work.

17. Intellectual Property

17.1. All photographs, drawings, designs, text, quotations, specifications, website content and other materials provided by Nordik Huis remain our property or the property of our respective licensors unless otherwise agreed.

17.2. Such materials may not be copied, reproduced or commercially used without our prior written permission.

18. Privacy

18.1. We process personal data in accordance with applicable privacy and data protection legislation, including the GDPR.

18.2. Information about how we collect, use and protect personal data is provided in our Privacy Policy.

19. Applicable Law

19.1. These Terms & Conditions and agreements between Nordik Huis and the Customer are governed by the laws of the Netherlands, subject to mandatory consumer protection rules that may apply.

19.2. If the Customer is a consumer, nothing in these Terms & Conditions affects any mandatory rights granted to the Customer under applicable consumer law.

20. Amendments

20.1. Nordik Huis may update these Terms & Conditions from time to time.

20.2. The version applicable to an agreement is the version that was provided to or accepted by the Customer at the time the agreement was entered into, unless otherwise required by law.

21. Contact

If you have any questions regarding these Terms & Conditions, please contact us:

Nordik Huis B.V.
John M. Keynesplein 10
1066 EP Amsterdam
The Netherlands

KVK: 42124465

BTWNL869836559B01

Email: info@nordikhuis.com
Phone:+31 10 892 01 99
Phone:+31 10 892 01 79